Refund Policy
The short version: if your order arrives damaged, wrong, or never arrives, tell me and I will fix it at no cost to you. If you simply change your mind, you have 14 days to send it back.
Changed your mind: 14-day right of withdrawal
As a customer of a shop based in Spain, you may cancel your order within 14 calendar days of receiving it, without giving a reason.
1. Email info@nightowlbooks.store within those 14 days with your order number, saying you want to withdraw. I will reply with the return address.
2. Send the items back within 14 days of telling me. Return postage is paid by you, and a tracked service is recommended — until the parcel reaches me, it is your responsibility.
3. Items must come back unused and in the condition you received them: prints unmounted, unframed and rolled as they arrived in their original tube; books unread and undamaged; pendants unworn, in their box.
I refund within 14 days of receiving your return (or of your proof that it was sent, whichever comes first), to the same payment method you used. The refund includes the standard shipping cost you paid on the original order; if you chose a faster or more expensive shipping option, the standard rate is refunded. If items come back damaged through handling that was not mine, the refund may be reduced accordingly.
Damaged, faulty or wrong item
If a print arrives creased, a book arrives damaged, or you receive something you did not order, email me within 14 days of delivery with your order number and a photo.
I send you a new one to the same address at no cost, and you do not need to return the one you have. It goes out on the next collection — Monday, Wednesday or Friday — and you get the tracking number by email. If the piece is sold out or was a limited edition that is finished, I refund it in full.
Parcels that never arrive
If tracking stalls or the parcel is lost in transit, tell me. I will chase it with Correos and then resend it free of charge or refund it in full, whichever you prefer. Please let me know within 30 days of the estimated delivery date so the claim can still be made with Correos.
Cancelling before dispatch
Orders leave on Mondays, Wednesdays and Fridays. If you email before your order is collected, it is cancelled and refunded in full, same day.
Legal guarantee
Beyond the 14-day withdrawal period, every item is covered by the legal guarantee of conformity under Spanish law: three years from delivery for goods that are not as described or not in working order. This guarantee does not cover normal wear — including the natural tarnishing of silver or the wear of gold plating with use — or damage caused after delivery.
Trade orders
The 14-day withdrawal right is a consumer right and does not apply to purchases made by studios, shops or distributors in the course of business. Damaged, faulty or incorrect items are of course replaced in those orders too.
How your refund arrives
Refunds go back to the original payment method. Once issued, your bank or card provider usually takes a further 3–10 working days to show it on your statement. Refunds are not made to a different card or account.
How to start a return
Email info@nightowlbooks.store with:
• your order number,
• which item is affected and what happened,
• a photo, if something arrived damaged.
You will get an answer from Daniel, not a form. Please do not send anything back before writing first, as unannounced returns can go missing.
Complaints
Your purchase is governed by Spanish consumer law (Royal Legislative Decree 1/2007). If a complaint cannot be resolved between us, you may take it to the consumer authorities of your region, or to the Dirección General de Consumo of the Balearic Islands. Note that the European Commission's Online Dispute Resolution platform closed on 20 July 2025 and is no longer available.
Contact
DANIELS BAUTI — Daniel Bautista Ballestero
C/ 31 de Diciembre 3A, 07003 Palma de Mallorca, Spain
info@nightowlbooks.store · +34 659 45 18 87
Last updated: 21 August 2026.
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